FAQ

All pre-orders will ship within 7-21 BUSINESS DAYS of your order date. If your order contains a combination of in stock and pre-order items, your entire order will ship once your pre-order items are available. You may request to have your in stock items shipped immediately by contacting hello@thesaltwatercollective.com.

If you are not satisfied with your purchase, we accept exchanges within 30 days from the date that your order was shipped. Please submit your return through our easy to use Return / Exchange Portal.

If you have additional questions, please email us at hello@thesaltwatercollective.com

EXCHANGES & STORE CREDITS

Regularly priced merchandise may be exchanged or returned for store credit only. We do not offer refunds. Store credits do not expire and are eligible for use on any Saltwater products (excluding select limited edition or collaboration pieces such as the AllanaxSaltwater collection). 

All garments must be in brand new, unworn condition in order to be returned. This means no scuffs, marks, stains (incl. deodorant stains) with the tags attached. Damaged or soiled products will not be accepted. If you have any questions about the condition of your return, please let us know at hello@thesaltwatercollective.com.

We ask that you mail all returns in their original packaging when possible. We thank you in advance for avoiding the use of plastic packaging and mailers when completing your return.  

Returns from outside Canada & the US: You must provide our customer care team with a tracking number for your return. If you ship your item back to us without tracking and the parcel gets lost in the mail, then we will not be able to proceed with your exchange or issue a store credit. 

All Intimates are FINAL SALE. No exceptions unless the product is damaged upon arrival.

ORDER ISSUES & ERRORS If there is an issue with your product or you have received incorrect or defective merchandise, please contact us at hello@thesaltwatercollective.com and we will be happy to assist you. 

SALES & DISCOUNTS All sale items and discounted items are considered final sale. These items will not be eligible for exchange or store credit. Please note that all website sales exclude the AllanaxSaltwater Collection unless otherwise indicated.   

ORDER CANCELLATIONS If you change your mind about an order you have placed, we are more than happy to process a cancellation for you as long as your order has not been shipped. If you have received a shipment confirmation email from us, we will not be able to cancel your order. 

All payments can be made using Shop Pay, Apple Pay, Visa, Mastercard Amex & PayPal. All prices for Canadian customers are quoted and processed in CAD. All prices for US and International customers are quoted and processed in USD.

If your bank or credit card uses a currency other than CAD or USD, the conversion rate will be determined by your banking provider. We have no control over international exchange rates. Please contact your bank or credit card provider with any questions in regards to exchange rates.

CANADA

Orders under $500.00 will be subject to a $5.00 shipping fee and will be shipped via Canada Post with tracking (4-10 business days)

Orders over $500.00 qualify for free shipping and will be shipped via Canada Post with tracking (4-10 business days)

USA

Orders under $300.00 will be subject to a $5.00 shipping fee and will be shipped via USPS Express Post with tracking (4-15 business days)

Orders over $300.00 qualify for free shipping and will be shipped via USPS Express Post with tracking (4-15 business days)

UK, EUROPE, AUSTRALIA

All Orders will be subject to a $15.00 shipping fee and will be shipped via USPS International Tracked Post (6-10 business days)

MEXICO, SOUTH & CENTRAL AMERICA 

All Orders will be subject to a $20.00 shipping fee and will be shipped via USPS International Tracked Post (6-21 business days)

ASIA & SOUTHEAST ASIA 

All Orders will be subject to a $20.00 shipping fee and will be shipped via USPS International Tracked Post (6-21 business days)

INTERNATIONAL DUTIES Additional duties or taxes may apply for international shipments upon arrival. We are not responsible for additional costs incurred as a result of duties. Shipping & duties are non-refundable. ALL PRICES ARE QUOTED IN USD

Please refer to this page for up to date information regarding the global health crisis and impacts to our shipping timelines.

Please allow up to 3 business days for your order to ship 

THERE MAY BE ADDITIONAL PROCESSING & SHIPPING DELAYS DUE TO COVID 19.
AS A SMALL BUSINESS, WE APPRECIATE YOUR PATIENCE AS WE DO OUR BEST TO NAVIGATE THIS CRISIS AND OPERATE SAFELY

Your order will be shipped via Canada Post, USPS tracked packet, UPS or Fedex. We offer Free Standard Shipping across Canada and the US on orders over $300 

Additional duties or taxes may apply for international shipments upon arrival. We are not responsible for additional costs incurred as a result of duties. Shipping & duties are non-refundable.

HOW DO I WASH MY SWIMSUIT? We recommend that you rinse your suit in cool water and hang to dry after exposure to chlorine or saltwater. To wash your suit, add a small (pea sized) drop of gentle, non bleach detergent to cool water and gently massage. Rinse thoroughly and hang to dry in a shaded area. 

DO NOT tumble dry as this will compromise the elasticity of the fabric and deteriorate the suit.