FREQUENTLY ASKED QUESTIONS


 Need more answers? Please email us at hello@thesaltwatercollective.com

PAYMENT & SHIPPING 

ACCEPTED PAYMENT METHODS & STORE CURRENCY

All payments can be made using Shopify Pay, Apple Pay, Visa, Mastercard Amex & PayPal. All prices are quoted in USD and all payments are processed in USD. All taxes are included in the price displayed on each product page.   


SHIPPING OPTIONS


Please allow 3-5 business days for us to process and ship your order. Your order will be shipped via Canada Post or USPS tracked packet.We offer Free Shipping across Canada and the US on orders over $300 

* Please expect possible delays in processing and shipping time due to COVID 19 *


DUTIES


Additional duties or taxes may apply for international shipments upon arrival. We are not responsible for additional costs incurred as a result of duties. Shipping & duties are non-refundable. 

EXCHANGES & RETURNS

If you are not satisfied with your purchase, we accept exchanges within 15 days of receiving your shipment. Please email us at hello@thesaltwatercollective.com to get the process started.We do not provide free returns.


EXCHANGES, STORE CREDITS & REFUNDS 


Regularly priced merchandise may be returned for exchange or online store credit only. We do not accept refunds. Store credits do not expire and are eligible for use on any Saltwater products (excluding select limited edition or collaboration pieces). We ask that you mail all returns in their original packaging when possible. We thank you in advance for avoiding the use of plastic packaging and mailers when completing your return.  


ORDER ISSUES & ERRORS


If there is an issue with your product or have received incorrect or defective merchandise, please contact us at hello@thesaltwatercollective.com and we will be happy to assist you 


SALES & DISCOUNTS


All sale items and discounted items are considered final sale. These items will not be eligible for exchange or store credit.    

PRODUCT CARE & INFO 

HOW DO I WASH MY SWIMSUIT?


We recommend that you rinse your suit in cool water and hang to dry after exposure to chlorine or saltwater. 


To wash your suit, add a small (pea sized) drop of gentle, non bleach detergent to cool water and gently massage. Rinse thoroughly and hang to dry in a shaded area. DO NOT tumble dry as this will compromise the elasticity of the fabric and deteriorate the suit. 


FIT & SIZING CONSIDERATIONS


The fabric of your suit will relax slightly after a few wears and exposure to water. We advise that you take this into consideration when deciding whether to exchange your suit for another size. 


In order to help you find the best fit, we have created a detailed sizing chart that includes specific notes about each Saltwater suit. We have also created a 'shop by size' feature which is accessible from our drop down menu. With this feature you can view variety of women and body shapes modeling our entire size range (XS-2XL) in order to help you determine which size is best for you. 


If you have a long torso, we recommend choosing one size up from our sizing chart recommendation  


If you need more detailed assistance before placing an order, please contact us at hello@thesaltwatercollective.com


If you have additional questions, please send us an email at hello@thesaltwatercollective.com